Number one for English language teachers

Hospitality and tourism: Holiday reps

The fourth lesson plan in this series by Keith Harding is available at two levels - elementary and intermediate - and contains comprehensive teacher's notes and student worksheets. The elementary lesson gives students practice using the present simple for duties and routines, and describing job skills, while the intermediate lesson practises dealing with problems and difficulties, and softening angry language.

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Readers' comments (3)

  • I have the same problem just blank screens when I select either lesson

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  • Hello anncollins,

    Thank you for your comment. We are sorry you are having difficulty accessing this resource. It appears to be working OK at our end - have you tried the advice given in the previous comment? If you are still having problems please do contact and our team will be happy to assist you further.

    Best wishes,

    The onestopenglish team

  • Hi Sandra,

    Sorry to hear that! They're working at our end so we'll need to find out a little more info from you to get it solved.

    Have you recently subscribed perchance? If so, can you log out, clear your browsing history and then log back in again. Hopefully this will do the trick.

    If not, can you try with a different browser?

    Finally, if the above doesn't work, can you get in touch with us via and we will investigate further.

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  • I just get a completely blank screen for all of these hospitality lessons...

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