The magic cat: 2 – Countries

Readers' comments (12)

• Bart | Mon, 7 Oct 2019 8:47 am

  Hi. The problem is with downloading, not viewing online. Thanks.

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• Editor's comments

  Hello Bart,
  
  We are sorry you are still experiencing these issues. Please contact our customer services team at help@macmillaneducation.com, who will be happy to assist you further.
  
  Best wishes,
  
  The onestopenglish team

• Bart | Fri, 27 Sep 2019 3:44 pm

  Hi,
  
  I'm having trouble downloading the videos. This one, for example, opens and the file saves as http://www.onestopenglish.com/17430.file. The computer won't play that back, even if I change the .file to any one of the common video formats. Other times, the link doesn't load anything at all. I've tried a few different browsers.
  
  Thanks!

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• Editor's comments

  Hello bart,
  
  We are sorry you are having trouble downloading this video. If the video isn’t appearing on the screen, click on the circled i on the top right side of the screen, by the address bar. A drop-down menu will appear. Click on ‘site setting’ choose ‘flash’ then click on ‘allow’. You will then be prompted to refresh the page and the video should now appear. You may need to do this every time the page is opened.
  
  If you still experience problems, please contact our customer service team at help@macmillaneducation.com who will be happy to assist you further.
  
  Best wishes,
  
  The onesopenglish team

• Web Editor | Mon, 16 Jul 2018 10:15 am

  Hi dangie,
  
  Very sorry to hear that. I've tried playing the video through, and also downloading and playing that version, just to double check whether it's the files themselves, but can't replicate the issue myself so it sounds like a compatibility issue. Have you tried using another browser to access the player, or downloading the video and playing it from your computer? Our video player is Flash-based, so have you checked your version of Flash is up to date?
  
  If you've tried those options and it still doesn't work, please could you email help@macmillan.com and someone from customer services will try to help further.

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• dangie | Sun, 15 Jul 2018 5:02 pm

  Thanks for the response but it starts playing on the mac and then suddenly stops and goes back to the beginning every time I try.

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• web editor | Wed, 11 Jul 2018 9:54 am

  Hello dangie,
  
  We are sorry you are having problems accessing this video. Are you trying to access it on a mac or an iPad? Unfortunately, our site is currently not completely tablet-compatible. To play it on an iPad, we suggest downloading it to iTunes on your computer and then playing it through that on your iPad.
  
  To download it on your computer, right click on the video link at the bottom of the page, select 'Save with...', and save the file to your iTunes. Then when you open it on your iPad you should be able to play the video.
  
  If you are not trying to access it on either of these devices, or are still experiencing problems, please do get back in touch, either here or at help@macmillan.com.
  
  Best wishes,
  
  The onestopenglish team

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• dangie | Tue, 10 Jul 2018 10:44 am

  The video isn't coming up I'm afraid. I don't know why?

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• web editor | Wed, 25 Apr 2018 12:41 pm

  Hello Vlazaki,
  
  Thank you for your lovely feedback. We are so pleased that you and your young learners are liking these videos. We are looking forward to bringing you more very soon next month!
  
  Best wishes and continued happy teaching,
  
  The onestopenglish team

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• Vlazaki | Wed, 25 Apr 2018 10:35 am

  I can't thank you enough for this wonderful material!!
  I teach in Greece and my 3rd graders are so excited with it. They have drawn so many pictures from the stories, sing the songs all the time and they can't wait for the next video to come. We are so eager...don't be too long ;)

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• web editor | Mon, 16 Apr 2018 11:17 am

  Hello Anonymous,
  
  Thank you very much for your feedback. We are pleased your young learners liked this lesson so much and we look forward to bringing you more next month!
  
  Best wishes and happy teaching,
  
  The onestopenglish team

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• Anonymous | Fri, 13 Apr 2018 5:02 pm

  Very good! Well done! My young learners enjoy this lesson very much, thank you|

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