Number one for English language teachers

Business Basics: Ordering a service or product

In this lesson by Rosemary Richey, students practise language related to describing products and services in a sales context. Exercises include: completing information from an IT website, asking and answering questions, and writing a service profile.

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Readers' comments (9)


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  • Hi,
    Please use the search function. If you search for pairs, you get ALL our resources for pairs. Then you can filter by Business in the Refine By: Content Area section.
    Hope that helps,
    The onestopenglish team

  • Hi again Kris,

    Could you try right clicking on the pdf link, saving it and opening it. Then, try printing it from file. This worked for us and we wanted to check whether it works for you too.

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  • Hi Kris,

    Thanks for pointing that out. We tried printing it today and we get the same problem with the whiteboard sections of the lesson plan. They seem to print out black for some reason. My colleague will take a look when she's back next week and I'll update you when we've rectified the problem.

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  • Another interesting lesson which could be useful for some classes but I have to agree with other users that there are too many darkened areas which do shorten the life of ink cartridges. Actually, I can't see the content written in the boxes at all. Can this be rectified? Adobe is up-to-date. Thanks very much. Kris

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  • Great lesson plan/worksheet. All clear. Thanks.

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  • Dear all,
    Thank you for your feedback about Business Basics. It is a ten-part series and we aim to cover all the areas that you consider essential for elementary learners.
    We've just printed out a copy of the lesson plan directly from this page and the text is displaying clearly. Please make sure that your version of Adobe Reader is up to date and, if necessary, try removing and reinstalling the software. If this is still an issue, please contact us by clicking on 'Contact us' in the menu at the bottom of the page and send us a message.
    Best wishes,
    The onestopenglish team

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  • Hello - There seems ot be some kind of anomaly when printing this document. The boxes 'Sample points for a product ...', 'Features ...' and 'Hello, I'm ...' display white with darker text in on screen but print BLACK with slightly less black text. The worksheets are OK, though, and I guess that's the most important thing.

    I'd like to reiterate the point about internet in the classroom. That would be ideal but business classes aren't always that well-equipped.

    This lesson in itself is well-done, thank you, but my business learners aren't generally interested in exercises involving shopping online. I can see them asking me what this has to do with them and their real-world communications. They do mundane things like submit pricing enquiries, respond to customer complaints, track deliveries, book rental cars, submit budgets, translate minutes, etc. And everything is leaning toward email these days, even texting in many cases. Those are the things I'd like to practice with them and could use some solid ideas and worksheets to help me.

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  • Hi there - long term user and big fan. I welcome new business materials and ideas, but I echo JoJo's comment on the printing issue. I would also say that most of my business training is in-company where internet access is restricted, especially to shopping sites like Amazon. Could we also have a range of worksheets aimed at different levels. Elementary, intermediate and advanced plans would be most welcome. Thanks Onestop! You are an invaluable source of inspiration and help.

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  • Hi. There are problems printing out the Business Basics lesson plans. There are too many dark ares where the print inside can't be read. I prefer less darkened ares all together to save the ink cartridges. Almost all lessons use way too much ink. Thanks an avid user and fan.

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